Drop-off Trigger

Uncertainty about how the options will look and fit together.

Missed Opportunity

Recommended Tactic

Implement an interactive 3D configurator that lets buyers visualize, tweak, and see real-time updates of their design choices.

Not offering a clear, interactive way to visualize product personalization.

3

Customization

The home owner selects a few brands to try personalize the product.

Buyer Priority

Personalization: “How will this look when it all comes together?”

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Exploration

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Evaluation